Support / Helpdesk

Day-to-day support

If you have questions for our support team within our normal opening hours (every weekday from 9 to 16) there are several ways you can contact us:.

Follow one of the following ways to get help:

• Write to CompuSoft HelpDesk
• Call our support team at (+45) 63 18 63 18
• Call our 24/7 support at (+45) 63 18 63 63
  (24/7 Support is invoiced according to current price list and your SLA)

On the form below you can see how to contact our support team.

Support outside our normal opening hours

You can always contact the on-call supporter via our 24/7 support. Please remember you must use your obligatory personal PIN code to get access.

Here's how you do it:

• Call tel. (+45) 63 18 63 63
• Enter your personal PIN and you will be forwarded to the on-call supporter
• Questions for our 24/7 support Team are invoiced according to current price list and your SLA

You will find your PIN code at the top of the CompuSoft HelpDesk. It is a good idea to always have the PIN code close at hand, especially in case where you don't have access to your system.

Support during holidays

Remember you can always reach our 24/7 support team.

Due to Easter, Christmas and other holidays, our office and standard support is closed on the following days, however you can alwas get access to our 24/7 support on tel. (+45) 63 18 63 18:

• March 28, 2024 - Maundy Thursday
• March 29, 2024 - Good Friday
• April 01, 2024 - 2nd Easter Day
• May 09, 2024 - Ascension Day
• May 20, 2024 - 2nd Pentecost
• From December 20th from 2pm 2024, to and including January 1, 2025 - Christmas Holiday

Follow the steps mentioned in "Support outside our normal opening hours".

CompuSoft HelpDesk

As a CompuSoft customer, you have access to CompuSoft HelpDesk where you can send assignments, projects and questions online to our support team. The help desk shows you status of your projects and you can follow the process of each assisgnment. In case you have several ongoing projetcs or assignments, you can prioritize each one of them, so we know which are the most urgent ones. You receive e-mail or SMS notifications as soon there are any updates, and all replies are stored in the help desk file for future use. You need personal login to gain access.

Your can access the online help desk directly from the CompuSoft booking system under the menu item "Help". Alternatively, go to your browser and enter helpdesk.compusoft.dk.

Remote support via Teamviewer

Sometimes it might be necessary for us to connect to your computer in order to remote control your programs or your PC. For this purpose we often use the program TeamViewer.

You don't have to install anything on your computer. We connect online with your computer and thus we are able to see what is on your screen and to control your pc. This will provide you with a faster support. 
We never remote control your computer without your prior agreement.

Remote support via RustDesk

RustDesk is an alternative to Teamviewer. Sometimes we use RustDesk in stead of Teamviewer to remote control your programs or your pc.

You don't have to install anything on your computer. We connect online with your computer and thus we are able to see what is on your screen and to control your pc. This will provide you with a faster support. 
We never remote control your computer without your prior agreement.